What are our services available?-News-Yangzhou Taikang Power Technology Co., Ltd.

What are our services available?

1. Quality assurance:

A. The company strictly follows IS09001 "Quality Assurance Model for Quality System Design, Development, Production, Installation, and Service", establishes an internal quality assurance system, and controls the entire process of design, production, installation, and after-sales service.

B. Conduct a comprehensive evaluation of the professionalism, market reputation, and creditworthiness of major material suppliers and spare parts suppliers to ensure that all goods and materials are high-quality products. Processing machinery and specially trained operators create excellent quality Taikang power.

C. For engineering projects, the deputy general manager in charge of production collaborates with workshop leaders in charge of boxes, electrical cabinets, bases, welding, assembly, etc. to establish a special leadership group, with fixed personnel and positions, and responsibilities assigned to each person, ensuring strong technical, progress, and quality assurance for the engineering project.

D. Debugging and maintenance personnel are provided on-site by our company's senior technical engineers.

2. Quality commitment:

If the Taikang Power diesel generator set (original components: box, base, fuel tank, mobile trailer, generator) encounters the following situations within one year, unconditional maintenance shall be carried out:

A. The box has no paint peeling or deformation caused by human factors;

B. Disjointed base bracket, broken welding points, and deformation;

C. The fuel tank is corroded, leaking oil, or deformed without human intervention;

D. Unmanned deformation or damage to the frame and wheels of a mobile trailer;

E. Unmanned disconnection, leakage, and damage to the generator body;

F. During the warranty period, diesel engines may experience cylinder pulling, paint peeling, oil leakage, water leakage, and engine damage without human intervention.

2、 Commitment during sale

If we sign a contract with Taikang Power, our company will implement transparent production to our customers.

A. Scan and archive the original contract, order, production order, and customer request documents in both electronic and paper formats for future reference;

B. The production department supervisor receives the production order and promptly confirms the order details with the customer by phone, and informs them when to place the order for production;

C. During the production process of the order, the production department should promptly inform the customer of the production progress, and take photos to upload to the enterprise website for customer inquiry;

D. Special situations that arise during the production process should be communicated with customers in a timely manner to reassure them.

E. After the assembly of the unit is completed, a video or picture should be taken during the internal inspection and sent to the customer.

3、 Transportation commitment

Taikang Power has its own logistics company, and our company provides door-to-door delivery services in the Jiangsu, Zhejiang, and Shanghai regions; In other regions, Taikang Power implements an agreement with customers to choose the nearest freight station (customers can choose to pick up the goods themselves or have Taikang Power entrust local freight stations to deliver the goods to their doorstep).

A. Before the goods leave the factory, the logistics department supervisor should communicate with the customer by phone to confirm the details of the order and ensure the integrity of the goods;

B. The personnel on duty in the logistics department of the goods leaving the factory should take photos and publish them on the company's website for customers to check;

C. The logistics department supervisor should promptly understand the situation during the transportation of goods and inform customers in a timely manner;

D. Please inform the customer at least 1 hour in advance of the arrival of the goods at the customer's doorstep or freight station, so that the customer is ready to receive the goods;

E. After receiving the goods, the customer should be reminded in a timely manner to inspect the integrity of the goods, and have the customer sign the "receipt" and mark any issues that arise;

F. Any malfunctions or damages that occur during transportation of the goods will be unconditionally replaced or repaired by Taikang Power, and customers have the right to refuse to receive the goods.

4、 Debugging commitment

1. Implement a minimum one-on-one service model; If you have more needs, we will provide two to one and three to one services;

2. Implementing customer satisfaction is the standard for assessing debugging engineers. Taikang Power urgently hopes that you can have higher requirements for our tools, cleanliness, and problem-solving during the debugging engineer service process;

3. The company implements a system of recognizing "orders" but not individuals. After the commissioning of the unit is completed, please carefully check the operation status of the unit. Please sign your esteemed name and stamp on the commissioning order to let us know that you have recognized our service;

4. The company implements a telephone after-sales follow-up system. When the commissioning supervisor receives a commissioning order from the commissioning engineer, they should promptly contact the customer by phone to understand the commissioning situation and the operation of the unit.

5、 Quick repair commitment

On site response service within 24 hours. The three guarantees service includes a one-year warranty for commonly used units or 1000 hours of unit operation (whichever comes first), and a two-year or 2000 hour warranty for backup units (whichever comes first). The three guarantees regulations apply to operating and using original accessories according to the user manual. Lifetime warranty after the warranty period. If the unit malfunctions and is not fully resolved, the after-sales engineer cannot leave the site. Customer permission is required to leave the site.